Reference

Terms That Cover How Your Account Works

These terms set out what you agree to when you open and use your as99 account — including how deposits via JazzCash, Easypaisa, and Raast are handled, what your account wallet covers, and how access is governed depending on local law in your region.

Account eligibility rulesJazzCash, Easypaisa, Raast deposit termsWithdrawal and wallet conditionsAccount suspension policyAccess subject to local law
as99 Terms That Cover How Your Account Works
TERMS CONTACT

Reach Us About These Terms

If any part of these terms is unclear or you want to raise a dispute about how they have been applied to your account, our support team handles policy queries directly. Raise your concern through the channel that works for you — we aim to respond with a clear, specific answer rather than a template reply.

Live Chat Open the chat widget from your account dashboard. It connects you to a support agent who can pull up your account and address the terms query directly.
Email Support Send a written query to our support address. Include your registered account ID so we can check your account history and give you a specific, documented response.
Help Centre Our help centre covers common terms questions — account closure, wallet rules, access conditions, and how payment disputes are handled under these terms.
HOW WE HANDLE THIS

How We Apply These Terms to Your Account

These terms are not abstract. Each point connects to a real account action — a JazzCash deposit clearing, a withdrawal being verified, or an account being flagged for review. Here is how we handle the areas that matter most to your account.

Deposit Verification When you send funds via JazzCash, Easypaisa, or Raast, we match the transaction reference to your account. Unmatched transfers are held and require you to contact support with proof of payment.
Withdrawal Process Withdrawals go back to the wallet or account used for your most recent deposit. We verify account ownership before releasing funds — this step cannot be skipped regardless of amount.
Account Security You are responsible for keeping your login credentials private. If you suspect unauthorised access, contact support immediately. We can freeze your account wallet while the issue is investigated.
Disputes and Changes If you believe a term has been applied incorrectly to your account, raise a formal dispute via email with your account ID. We review all written disputes and respond with a clear decision.

Common Questions About These Terms

Below are the questions we hear most often about how these terms work in practice — covering your account rights, wallet rules, and what happens if something goes wrong.

Yes. Whether you deposit via JazzCash, Easypaisa, Raast, or a bank transfer, the same account terms apply. The payment rail does not change your rights or obligations under these terms.

We will notify you of material changes through your registered contact details or a notice in your account dashboard. Continuing to use your account after that notice means you accept the update.

Funds in your account wallet are held during a suspension review. If the suspension is confirmed, we follow a formal process to return any balance that is not subject to a terms violation claim.

Contact support via live chat or email with your account ID and a closure request. We process the final wallet balance back to your last verified JazzCash, Easypaisa, or Raast account before closing.

Access depends on local law and is available only in eligible regions. If your region becomes restricted after your account is opened, we will contact you with instructions on how to proceed.

Send a written dispute to our support email with your account ID and a description of the issue. We review every written dispute and reply with a documented decision, not an automated response.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.