Reference

Know Where You Stand with as99

These legal terms set out what you agree to when you open an account with us, how your data is handled, and the conditions under which access to as99 is available — depending on local law and your eligible region in Pakistan.

Account eligibility rulesPakistan-applicable jurisdictionData retention policyJazzCash & Easypaisa account termsContact path for policy queries
as99 Know Where You Stand with as99
POLICY CONTACT

Reach Us on Legal or Policy Matters

If you have a question about how our terms apply to your account, want to request your data, or need to flag a policy concern, our support team is the right starting point. You can reach us by live chat, email, or by submitting a query through your account dashboard.

Live Chat Start a chat directly from your account page. Policy and account queries are handled by the same team — no separate legal queue to navigate.
Email Support Send your policy or data query by email and we will respond with a written record of the outcome — useful for formal data requests or dispute escalation.
Account Dashboard Submit a help ticket from inside your account. Your ticket history stays on record so you can track the status of any legal or data request you have raised.
HOW WE HANDLE THIS

Data, Cookies, Security and Your Rights

We handle your account data with a straightforward set of rules: collect only what is needed to run your account, secure it properly, and give you a clear path to access or correct it. Here is what that looks like in practice across the four areas that matter most.

Data Handling

Your personal details, wallet references from JazzCash or Easypaisa, and login records are stored securely. We do not sell your data to third parties or use it for unrelated marketing.

Cookies and Tracking

We use session cookies to keep you logged in and functional cookies to remember your deposit method — for example, whether you used Raast last time. You can manage cookie settings in your browser.

Account Security

Login to your account uses an OTP sent to your registered mobile number. If you suspect unauthorised access, contact support immediately to freeze account activity while we investigate.

Requesting Changes

To correct your personal data or request a copy of what we hold, submit a ticket from your account dashboard or email us directly. We will respond within the period required under applicable policy.

Common Questions on Policy and Rights

These are the questions we hear most often about how our legal terms work in practice — from account eligibility to data access and what happens when you close your account.

Access depends on your location and local law. as99 is available where local law in Pakistan permits. You confirm eligibility when you open your account.

We collect the details you provide at registration, your login activity, and transaction references from payment methods like JazzCash, Easypaisa, and Raast. No more than that.

Yes. Submit a data request via your account dashboard or email support. We will compile and send your data record within the timeframe required under our policy.

Some data — including transaction records and identity verification details — is retained after closure for the period required under our compliance obligations. Not all data is deleted immediately.

Each deposit via JazzCash or Easypaisa generates a reference number that is linked to your account audit trail. These records are retained as part of our standard transaction log.

Raise a ticket from your account dashboard or contact us by email. Our support team reviews disputes against the terms on record and responds with a written outcome.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.